Create a Mailbox Monitoring Solution

Self-paced Workshop I wonder how many of us use shared mailboxes to funnel work? How well does a shared mailbox, on its own, work. Do all team members do their fair share of the work answering messages from the shared mailbox or does social loafing run rampant? Maybe it is time to consider monitoring email in shared mailboxes. After all, receiving and responding to email can require a lot Read More…